Brett and I went out for date night last night at Polcari’s/Pizzeria Regina on Route 1 in Saugus. At the end of our meal, our server Sheena came out with this little gadget:
An iPhone (attached to a wooden board) with a preloaded program for guests to input their thoughts about the meal they just had. It’s a simple step-by-step process asking you about your meal, server, cleanliness and how likely you are to recommend the restaurant to friends. The program uses a slider scale from thumbs up to thumbs down for your rating.
It was very easy to understand and input my suggestions and comments. However, at the end when I wanted to submit my thoughts, there was a connection issue that couldn’t be resolved. (I had been checking into Foursquare and Facebook throughout the night in the restaurant so I know my iPhone was working properly.)
Overall, I think it’s a great idea for businesses to make that leap into the 21st Century, using technology to learn more about the people who are sitting at their tables and booths, and creating better experiences based on customer-provided information.